Every e-commerce order fulfilment request follows the same six-stage workflow, automated end-to-end with platform integration at every touchpoint.
The difference between this and a standalone pick-and-pack service lies in the integration layer. E-commerce fulfilment covers the full loop from platform to warehouse to customer and back. Pick and pack is just the warehouse-floor piece.
Every online fulfilment operation lives or dies on how well the warehouse talks to the e-commerce platform. We integrate natively with Shopify, WooCommerce, Magento, BigCommerce, Amazon, and eBay. The integration is real-time in both directions:
We also connect to custom platforms through API for brands that have built their own checkout or run proprietary order management systems.
Nothing in the workflow requires CSV uploads, manual data entry, or cross-checking between systems. If your current e-commerce fulfilment setup still involves someone copying order details from one screen to another, that step disappears the day you integrate with us.
Delivery speed is now a buying criterion, and same-day dispatch is the floor most customers expect from the brands they trust. We publish and stand behind a 2pm AEST cut-off for same-day dispatch. Orders that hit our WMS before 2pm on a business day leave the warehouse the same day, with tracking in the customer’s inbox that afternoon. Orders that come in after 2pm dispatch the following business morning.
That SLA holds during both ordinary trading weeks and peak periods. We plan capacity with each client from August onward, staff up in October, and run volume simulations before the first Black Friday order hits the system. The 2pm cut-off doesn’t slip when volume triples, because the infrastructure and the team are already scaled for it. For brands running flash sales, influencer drops, or promotional campaigns, the dispatch SLA is the difference between a great customer experience and a complaint queue.
SLA holds through Black Friday, Boxing Day, and EOFY
Tracking in the customer’s inbox same afternoon
Our dispatch team works with four core domestic carriers, each with direct integrations so your rates and service levels pass through to your checkout:
Standard and express domestic delivery across every Australian postcode.
Carbon-neutral parcel delivery, popular with sustainability-focused brands.
Premium domestic and business-to-business freight.
Domestic express and international dispatch to New Zealand, the UK, the US, and Asia-Pacific.
For international orders, we handle trans-Tasman dispatch to New Zealand in 3 to 5 business days and broader international routes through DHL, FedEx, and Australia Post International. Full details on carrier options and freight pricing are available on our freight and postage page.
Brands outsource e-commerce fulfilment when the cost and complexity of running it in-house start competing with the work that grows the business. The decision usually comes down to three things:
Running your own warehouse means a lease, racking, a WMS licence, full-time staff, insurance, and peak-season casual hiring. When you move to an outsourced e-commerce fulfilment model in Australia, those fixed costs become variable costs that move with your order volume. Most brands see a 20% to 30% reduction in total fulfilment cost within the first six months.
Your in-house operation has a ceiling. Ours doesn’t. We’ve scaled brands from 500 orders a month to 50,000 without a warehouse move, a staffing crisis, or a missed dispatch SLA. Our 10,000+ sqm facility and pick-to-light infrastructure are built for growth, and our team plans your capacity expansion before you hit the wall.
Every hour a founder or operations manager spends managing a warehouse is an hour not spent on product, marketing, or growth. The brands that grow fastest after moving to us are the ones that reinvest that time into the parts of the business that generate revenue. Outsourcing online fulfilment is about putting the fulfilment in the hands of a team that’s done nothing else for 23 years.
Our e-commerce fulfilment pricing is structured per storage unit and per transaction, which means you pay for what you use rather than what you might use. There are no onboarding fees, no annual contract lock-ins, and no minimum order thresholds.
For a tailored quote with a full walk-through of how we’d run your account, get in touch, and our team will come back inside 48 hours.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Trustindex verifies that the original source of the review is Google.
Tell us your platform, SKU count, and monthly order volume. Our team will come back inside 48 hours with a tailored quote for e-commerce order fulfilment built around your operation.
Pricing is built from storage, pick and pack, and freight. Most Australian ecommerce brands spend between $3,000 and $20,000 per month with us, scaled to their order volume. There are no onboarding fees or lock-in contracts.
Shopify, WooCommerce, Amazon, Magento, BigCommerce, and eBay as native integrations. We also connect to custom platforms through API.
Same-day dispatch for orders received before 2pm AEST on a business day. Metro Sydney and Melbourne land the next day, Brisbane in 2 to 3 days, Perth and Adelaide in 3 to 5 days.
Yes. Returns run through our dedicated returns management workflow, including inspection, grading, and restock or dispose decisions based on your policy. Refunds and replacements are triggered automatically on your platform.